Becoming the Most Successful Salesperson

COURSE OVERVIEW

The days of the overtalkative, over-eager and over-bearing salesperson are indeed overl! Today’s salesperson IS an outstanding communicator who understands how to make a difference ın customers’ lives and proactively creates demand and delivers value, while building long term relationships and achieving enthusiastic reterrals. If you believe that your sales team’s skills could do with a boost to lift them to this level, AstroTech offers a course which emphasises the following topics:

UNDERSTANDING THE SALES CYCLE:

> The differences between selling and marketing

> The key functions of the selling process

> The characteristics of the successful sales person

> The psychology of why customers buy or don’t buy

> Beyond the legal implications: Ethical selling

> Creating customers from scratch: tips for targeting your market

> Keeping customers coming back: relentless attention to service and follow-up

> Transforming features into benefits

ESSENTIAL OFFICE ADMIN THAT ACTUALLY IMPROVES YOUR SALES:

> Keeping meaningful statistics to prove your effectiveness A Keeping accurate records to manage your productivity

> Planning, prioritising and goal-setting

> Writing quality quotations and powerful proposals

> Preparing presentations that rock!

BECOMING A CHAMPION COMMUNICATOR:
> Communicate without saying a word: using your image and body language to get in the door

> Attention-getting telephone techniques

> Person to person communication flow

> Talk less, listen more

> Have all the questions, not all the answers

> Influencing, persuading and negotiating with sincerity

> Handling queries and objections professionally

> Pinning down the deal: expert closing techniques that work

OUTCOMES

After attending this course attendees should: 

> Generate new leads and increase your customer base 

> Gain more referrals from already satisfied customers 

> Build loyalty and retain existing customers through outstanding service 

> Improve your productivity ratio by closing more profitable deals 

> Consistently reach or even exceed your targets 

> Avoid burn-out and de-motivation through increased confidence and competence 

> Become a top performing sales person with improved knowledge and skills

WHO SHOULD ATTEND

• > Established sales people who would like to improve their success rate 
• > Administrators moving into a more sales- focused role 
• > Service specialists who need to cross- sell and up-sell to increase company profits 
• > Any person who interacts with customers and has the potential to influence sales 
• > Recent graduates entering the business world